Tungsten Automation is leading provider of smart process applications that simplify the business critical First Mile™ of information intensive customer interactions. We combine market leading capture, process management, analytics and mobile capabilities that enable organizations to increase their responsiveness to customers, provide better service, gain a competitive advantage and better grow their businesses while reducing operating costs.
Capture
Capture automates and accelerates business processes by capturing all types of paper and electronic documents and forms, transforming them into accurate and actionable information, and delivering it all into your core business applications, processes and workflows. Whether your information is on paper or in electronic files, parked at a central office or scattered on desktops and remote offices throughout the world, Capture can help you handle it all.
Transformation Modules
Transformation Modules (TM) is an integrated platform of applications that streamline the transformation of different document types into structured electronic information, ready for delivery into business systems and processes. It replaces manual, error-prone and expensive document sorting, filing and data entry processes with assisted and automated document classification, separation and data extraction, significantly reducing labor costs, improving productivity and information quality, and accelerating throughput of data collection in support of business decisions and related processes.
TM can be configured and trained to serve as a Touch-less Processing solution for certain applications. In this configuration, the system eliminates the time and human effort required to understand the intent of large volumes of similar documents and the related information on those documents. Once documents are accurately classified, data is extracted, and the system automatically routes them to the appropriate systems and staff within the organization.
TotalAgility
Smart process applications (SPAs) are a new category of software designed to support business activities that are people intensive, highly variable, loosely structured and subject to frequent change. They provide an essential link between systems of record and systems of engagement, or the ways in which customers interact with an organization. These systems of engagement include face-to-face interactions in branch offices, web portals, mobile apps and social media.
